How to Report Issues Regarding Website Content or Listed Financial Providers

Introduction

At Top Financial Choices, operated by Get Money Wiser Ltd, we are dedicated to providing accurate, reliable, and trustworthy information to our readers. While we strive for the highest standards, we recognise that there may be occasions when users have concerns or identify issues with our website content or the financial providers listed on our platform. This complaints policy outlines the process for reporting such issues and how we will address them.

How to Report a Complaint

Step 1: Initial Contact

If you have a complaint regarding our website content or a listed financial provider, please contact our editorial team via email at complaints@getmoneywiser.com. Provide as much detail as possible, including:

• The specific content or financial provider in question
• A clear description of the issue
• Any supporting evidence or documentation
• Your contact information for follow-up

Step 2: Acknowledgement

Upon receipt of your complaint, we will acknowledge it within 2 business days. We will provide you with a reference number and the contact details of the person handling your complaint.

Step 3: Investigation

Our editorial team will investigate the complaint thoroughly and impartially. This process may involve:

• Reviewing the content or financial provider in question
• Consulting with relevant experts and stakeholders
• Gathering additional information and evidence

We aim to complete the investigation within 10 business days. If more time is needed, we will inform you of the revised timeline and the reasons for the delay.

Step 4: Resolution

After the investigation is complete, we will take appropriate action to resolve the issue. This may include:

• Correcting or updating the content
• Removing the content if it is found to be inaccurate or misleading
• Addressing concerns with the listed financial provider

We will communicate the outcome of the investigation to you, including any actions taken, within 5 business days of completing the investigation.

Step 5: Escalation

If you are dissatisfied with the outcome of your complaint, you may request a review by a senior member of our editorial team. Please contact us at escalation@getmoneywiser.com with your original reference number and the reasons for your dissatisfaction. We will acknowledge your request within 2 business days and conduct a further review, aiming to provide a final response within 10 business days.

Confidentiality and Data Protection

We treat all complaints with the utmost confidentiality and in accordance with our privacy policy. Personal information provided in the course of a complaint will be used solely for the purpose of investigating and resolving the issue.

Feedback and Continuous Improvement

We value feedback from our users as it helps us improve our services and maintain high standards of accuracy and reliability. All complaints are logged and reviewed regularly to identify trends and areas for improvement.

Contact Us

For any questions or concerns about our complaints policy, please contact us at:

Email: complaints@getmoneywiser.com

We are committed to addressing your concerns promptly and fairly, and we appreciate your assistance in helping us maintain the quality and integrity of our content and services.

We value your feedback and strive to continuously improve our services. Thank you for helping us maintain the quality and integrity of Top Financial Choices.